Terms of Service

Last Updated: September 29, 2026

1. Acceptance of Terms
By accessing and using the services provided by 360 Cleaning NC, LLC (“360 Cleaning,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. These terms apply to all residential and commercial cleaning services booked through our website or by phone.

2. Services Provided
360 Cleaning provides professional cleaning services including, but not limited to, residential, commercial, deep cleaning, move-in/move-out, and specialized janitorial services in Raleigh, Durham, Cary, Apex, and surrounding areas.

3. Booking and Pricing

• Estimates: Online quotes are estimates based on standard room sizes. We reserve the right to adjust pricing if the condition of the property differs significantly from the description provided.
• Access: Clients must provide access to the property at the scheduled time. If our team cannot enter, a lockout fee may apply.

4. Cancellations and Rescheduling
We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

5. Client Responsibilities

• Please secure all valuables, jewelry, and fragile items.
• Please keep pets in a comfortable area away from the cleaning zones.
• Let us know about any specific hazards or delicate surfaces that require special care.

6. Satisfaction Guarantee
Your satisfaction is our priority. If you are not satisfied with a service, please contact us within 24 hours. We will return to re-clean the specific area at no additional cost. We do not offer cash refunds.

7. Liability
360 Cleaning is fully insured. However, we are not responsible for damage caused by normal wear and tear, improper installation of items (for example, loose towel racks), or pre-existing damage.

8. Text Messaging (SMS) Program

• Program name: 360 Cleaning NC Internal Lead Alerts.
• Program description: This program sends internal operational alerts to the owner and employees of 360 Cleaning NC, LLC when a new service request is submitted on our website. We do not send text messages to customers or the general public.
• How to opt in: Authorized staff opt in by texting the keyword ALERTS to our business number.
• Message frequency: Message frequency varies based on the number of service requests received.
• Rates: Message and data rates may apply.
• Help: Reply HELP for assistance, or contact us at 360cleaningnc@gmail.com or 919-685-2671.
• Opt out: Reply STOP at any time to stop receiving messages. You will receive one final message confirming that you have been unsubscribed.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
• Privacy: For information on how we handle your information, please see our Privacy Policy.

9. Governing Law
These terms are governed by the laws of the State of North Carolina.

10. Contact Us
If you have questions about these Terms of Service, please contact us:

Email: 360cleaningnc@gmail.com
Phone: 919-685-2671
Location: Brown Velvet Ln., Apex, NC 27523